Privacy Policy
This Privacy Policy explains how TalkUSA.NET ("TalkUSA", "we", "us", or "our") collects, uses, and protects information about visitors to our websites and users of our communications services (the "Services"). We are committed to safeguarding your privacy and handling your information in a responsible and transparent manner.
1. Information We Collect
1.1 Information you provide to us
We collect information you provide directly, including:
- Account details such as your name, company name, email address, and phone number.
- Billing information, including payment method details (processed via our payment processors).
- Content of communications you send to us, such as support requests or feedback.
1.2 Usage and network information
When you use the Services, we may automatically collect certain technical and usage data, including:
- IP address, browser type, device identifiers, and operating system.
- Date, time, duration, and destination of calls and messages (call detail records).
- Configuration and usage data from our portal and APIs, such as feature usage and authentication events.
1.3 Cookies and similar technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, measure website performance, and understand how visitors interact with our site. For more details, see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide the Services.
- To process payments, manage billing, and prevent fraud or abuse.
- To monitor, maintain, and improve the performance and security of our networks and Services.
- To provide customer support and respond to your requests or inquiries.
- To send important notices about your account, service changes, and security updates.
- To comply with legal obligations, regulatory requirements, and law enforcement requests.
- To analyze usage trends and improve our products, features, and user experience.
3. Legal Bases for Processing (EEA/UK Users)
Where applicable, we process personal data on the following legal bases:
- Performance of a contract: to provide and manage the Services you request.
- Legitimate interests: to operate, improve, and secure our Services.
- Compliance with legal obligations: to meet our regulatory and record-keeping duties.
- Consent: for certain marketing communications or optional features, where required.
4. How We Share Information
We may share your information with:
- Service providers and vendors that help us deliver the Services, such as data centers, telecommunications carriers, payment processors, customer support tools, and analytics providers. These parties are bound by contractual obligations to protect your information.
- Business partners or resellers when necessary to deliver joint services, subject to appropriate safeguards.
- Law enforcement, regulators, or other third parties when we believe in good faith that disclosure is required by law, regulation, legal process, or to protect our rights, customers, or the public.
- In connection with a merger, acquisition, financing, or sale of all or a portion of our business, subject to appropriate confidentiality protections.
We do not sell personal information to third parties, and we do not permit our service providers to use your data for their own unrelated marketing purposes.
5. International Data Transfers
TalkUSA is based in the United States, and your information may be processed and stored in the U.S. and other countries where we or our service providers operate. Where required by law, we implement appropriate safeguards for international data transfers, such as contractual protections.
6. Data Retention
We retain personal data for as long as necessary to provide the Services, comply with our legal obligations (including telecommunications record retention requirements), resolve disputes, enforce our agreements, and protect our legal rights. When data is no longer needed, we will delete or anonymize it in accordance with our retention policies.
7. Your Rights & Choices
Depending on your location, you may have certain rights with respect to your personal data, including the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Object to or restrict certain types of processing.
- Where processing is based on consent, withdraw your consent at any time.
To exercise your rights, please contact us at [email protected]. We may request information to verify your identity before responding.
8. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your login credentials and any systems under your control.
9. Children's Privacy
Our Services are intended for business use and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.
10. Third-Party Websites
Our websites and Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
TalkUSA.NET
1209 Mountain Road PL NE
Albuquerque, NM 87110, USA
Email: [email protected]
This Privacy Policy is provided for informational purposes and does not constitute legal advice. You should consult with your own legal counsel to ensure compliance with all applicable privacy and data protection laws.